Refund Policy
Last updated: March 30, 2026
All Sales Are Final
Due to the nature of digital proxy infrastructure services, all sales are final. Once a purchase has been completed and bandwidth or proxy access has been provisioned to your account, GT-Solutions does not offer refunds, credits, or exchanges.
Proxy services are delivered digitally and instantly. Bandwidth is allocated to your account immediately upon payment confirmation. This policy applies regardless of whether the purchased bandwidth or proxy allocations have been used.
Products Covered
This no-refund policy applies to all GT-Solutions products, including:
- Residential Proxies (GB-based) — Bandwidth is consumed as you use it. Remaining unused bandwidth is not eligible for refund.
- ISP Proxies — Static IP addresses allocated to your account upon purchase. No refund once provisioned.
- Elite ISP Proxies — Premium static IP addresses allocated to your account upon purchase. No refund once provisioned.
- Dedicated Proxies — Dedicated subnet/IP allocations. No refund once provisioned.
Auto-Renewal Subscriptions
Certain products or plans may be set up with automatic recurring billing. By purchasing an auto-renewing product, you authorize GT-Solutions to charge your payment method on file at the start of each new billing cycle.
Important: Cancellation Responsibility
It is your responsibility to cancel any auto-renewing subscription before the next billing date if you no longer wish to continue the service. You can cancel through your GT-Solutions dashboard or by contacting support.
- Cancellations must be submitted before the renewal date.
- Once a renewal charge has been processed, no refund will be issued for that billing period.
- Cancellation takes effect at the end of the current billing period — you retain access until then.
No Chargeback Agreement
Important: Read Before Purchasing
By completing any purchase on GT-Solutions, you explicitly agree to a No Chargeback Policy. You acknowledge that you are voluntarily purchasing digital proxy infrastructure services and that filing a chargeback or payment dispute constitutes a violation of this agreement.
Prior to every purchase, you are required to check a confirmation box acknowledging that all sales are final and that you will not file a chargeback. This constitutes a binding agreement between you and GT-Solutions.
Why chargebacks are not applicable:
- Authenticated purchase — You logged into your account via credentials, Discord OAuth, or Google OAuth, verifying your identity before making a purchase.
- Voluntary transaction— You selected a product, chose a quantity, acknowledged the no-chargeback agreement, and clicked “Purchase Now” voluntarily.
- Instant digital delivery — Proxy bandwidth and/or IP allocations were provisioned to your account immediately upon payment confirmation. The service was delivered as described.
- No fraud— Because you authenticated through secure login (including Discord or Google OAuth where applicable), claims of “unauthorized transaction” or “fraud” are not valid.
Required resolution process:
If you have any billing concern, you must contact GT-Solutions at support@gt-solutions.tech before contacting your bank or payment provider. We commit to responding within 48 hours and working toward a resolution.
Consequences of filing a chargeback:
- Immediate and permanent suspension of your GT-Solutions account.
- Revocation of all proxy access, bandwidth, and IP allocations.
- A permanent ban from creating new accounts on the platform.
- GT-Solutions reserves the right to pursue recovery of the disputed amount plus any fees incurred as a result of the chargeback.
- Your account details and transaction records may be submitted as evidence to the payment processor to contest the dispute.
Exceptions
In rare and exceptional circumstances, GT-Solutions may issue service credits (not cash refunds) at its sole discretion. This may apply in cases of:
- Verified platform-wide outage — Extended downtime (over 24 hours) directly attributable to GT-Solutions infrastructure failure, not third-party providers.
- Duplicate charges — Proven accidental duplicate billing where services were only provisioned once.
Exception requests must be submitted within 48 hours of the incident to support@gt-solutions.tech with relevant details and proof.
Contact Us
If you have questions about this Refund Policy or need assistance with your account, please contact:
GT-Solutions Support
Email: support@gt-solutions.tech